Last updated: November 2026
When you request a quote, use the contact form, chat with our virtual assistant, subscribe to updates, or ask us to move a shipment, we collect the information you give us directly: name, email, phone, company, shipment details (origin, destination, cargo, weight, dimensions), and the content of your messages.
We also automatically log standard technical information (IP address, browser type, pages visited) for security and to keep the site running properly.
Messages you send to our website chat assistant are processed by a third-party AI provider (Anthropic, OpenAI, or Google, depending on our current configuration) in order to generate a reply. We don't send your shipment's full record to the AI provider — only what's needed to answer your question, such as a tracking code you've typed in. A small file (a "token") is stored in your browser's local storage so the conversation can continue if you come back; it contains no personal information itself, only a reference number.
We use your browser's local storage (not tracking cookies) to remember your chat conversation reference and keep your session logged into the admin dashboard if you're staff. We don't use third-party advertising trackers.
We don't sell your information. We share it only with the service providers that make the site work: our email/SMTP delivery provider, and (only for chat messages) our AI provider. We may disclose information if required by law.
You can ask us what information we hold about you, ask us to correct it, or ask us to delete it, by emailing [email protected]. You can unsubscribe from marketing emails at any time using the link in any campaign email, or by asking us directly.
Questions about this policy: [email protected], or write to Sub Delivery, 100 Harbour Road, Your City.
An asset-light freight company moving ocean, air, and ground freight for businesses worldwide.