Customs Specialist

Role Overview

As a Customs Specialist, you'll own compliance and documentation for import/export shipments moving through our hub — the difference between a shipment that clears on schedule and one that sits in a hold queue for days.

You'll work directly with clients, carriers, and customs authorities to make sure every filing is accurate the first time, and you'll be the internal expert the rest of the operations team turns to on classification and documentation questions.

Key Responsibilities

• Prepare and review import/export documentation (Commercial Invoices, Packing Lists, Certificates of Origin) for accuracy and consistency before filing.
• Classify goods using correct Harmonized System (HS) codes and advise on the compliance implications of classification choices.
• File customs entries and coordinate directly with U.S. Customs and Border Protection and equivalent authorities on international lanes.
• Track regulatory changes affecting specific commodities or trade lanes and proactively flag impacts to affected clients.
• Investigate and resolve customs holds, working directly with the carrier and customs broker to minimize delay.

Qualifications & Requirements

• 2+ years of experience in customs brokerage, trade compliance, or a related documentation-heavy logistics role.
• Working knowledge of HS classification, Incoterms, and U.S. import/export regulations.
• Detail-oriented — comfortable being the person who catches a mismatch before it becomes a delay.
• Licensed Customs Broker credential is a plus, not required.
• Clear, professional written communication for client-facing documentation questions.