How can we help?

Choose Open an account, pick personal or business, add your details and verify your email. Your account number is created straight away.

A government ID such as a national ID, passport or driver's licence. Higher levels may need proof of address.

Yes, in Settings. We verify the new one with a code before the change takes effect.

Most transfers land within seconds. If a bank is slow, the transfer shows as processing and settles as soon as they confirm.

Contact us straight away with the transaction details. We name-check every transfer to help prevent this, and we will help you try to recover it.

Yes. Go to Bills, choose a category and provider, and pay from your wallet. A receipt is saved for every payment.

Open Cards and create a virtual card instantly. You can also order a physical card, delivered to your address.

Freeze it right away from the app, then contact us to order a replacement.

Your limit is shown once you have verified your identity. It grows as you use your account and repay on time.

Yes, at any time and with no penalty.

Open a business account, create a payment link or connect the hosted checkout, and test it in test mode. When you are verified, switch to live.

In Developers, inside your business account. Secret keys are shown once when created, so store them safely.

Open a payment and choose Refund, for the full or a partial amount. You can also refund with the API.

Yes. Turn it on in Settings > Security. We also ask you to approve new devices.

Never. We will not ask for your PIN, password or one-time code by phone, email or message.